Information for Commercial Customers

Hygiene Measures currently in place:

• Full hygiene measures in place
• All linen and towels etc washed at 60⁰C minimum per NHS guidelines. 

        Delicates can be washed at a lower temperature if required, with laundry cleanser added (please advise)

• Laundry bags must be clearly labelled.
• Laundry should be in washable fabric bags which will be washed.  We can supply drawstring or hamper style bags if required. Any plastic bags will be disposed of and replaced as appropriate.

STAINS

All linen and towels are currently washed at 60 degrees as standard, unless otherwise requested (e.g for delicate/coloured items, or higher temperature wash).  Please let us know if there are any stained items in your laundry, as this requires special treatment and possibly higher temperature washing. We do not take responsibility for stains if we are not advised beforehand.  Ideally stained items should have a note taped to them or be put in a plastic bag inside the laundry bag.

LINEN

It is advisable to use hotel grade cotton or polycotton linens in your accommodation. 100% synthetic linen is not advised.

Fitted sheets which are elasticated all the way around are not recommended, especially those with very thick elastic.  Plastic poppers or large buttons are not advisable as these can be damaged in our ironing machines.

PLASTIC FASTENERS / ZIPS

Please note that we use commercial flatwork and roller irons which heat to very high temperatures. We do not take responsibility if any plastic duvet cover poppers are damaged or melted. 

If we see items such as pillow protectors or duvet protectors/covers with plastic zips these will be washed, dried and folded, rather than ironed, to avoid melting.

BATHROBES

As heavy towelling bathrobes take more space in the machines and longer to dry, they are price accordingly. Lighter, fabric/waffle style robes are more economical to launder and are therefore priced lower.

DELIVERY SERVICE

We currently offer a collection/delivery service from Lochinver, and en-route to Ullapool (Inchnadamph, Elphin) with same-week return, and a weekly service covering Scourie, Kylesku, Nedd, Drumbeg, Stoer and Clachtoll.  Contact us for further information.

Please ask if you require any advice on the best type of linen to purchase for your business, or if you have any other questions!